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A. Song

Privacy Policy

Last updated

This policy explains what personal information A. Song Studio, also known as createwithalena (“I”, “me”), the design practice of Alena Song, collects through asongstudio.com and how it is used. The short version: this site does not use advertising trackers, sets cookies only when you sign in to a course, and uses your information only to reply to you or to give you what you bought.

Information I collect

I only collect information you choose to send me, plus basic technical data needed to deliver the site:

  • Messages you email me, including your name, email address and project details.
  • Answers you submit through my “Get matched” form, which is hosted by Google Forms.
  • If you buy a course: your email address, what you bought, and whether it was refunded. The checkout is run by Flodesk, and this site keeps a copy of these details so it can give you access.
  • If you sign in to a course: your email address and sign-in details, handled by Clerk, the sign-in service.
  • Standard server logs (such as IP address, browser type and pages requested) kept by my hosting provider, Cloudflare, for security and reliability.

How I use it

I use your information to respond to your enquiry, introduce you to designers you asked to be matched with, give course buyers access to what they bought, and keep the site secure. I do not sell or rent personal information, and I do not use it for advertising.

Cookies and analytics

Browsing this site sets no cookies. The one exception is signing in to a course: the sign-in page and the course pages behind it use cookies from Clerk, the sign-in service, to keep you signed in. They are needed for signing in to work, and are not used for advertising or to track you.

Aggregate visitor statistics are collected with Cloudflare Web Analytics and Umami, neither of which uses cookies or tracks you across sites. They record which pages are visited, where visitors came from, how far down the free colour lesson people read and how long they stay on it, and which buttons are pressed, never who you are.

Third-party services

The site is hosted by Cloudflare, which also stores course buyers’ access records. Courses are sold through Flodesk, which runs the checkout and sends the purchase emails, and signing in is handled by Clerk. The “Get matched” form is provided by Google. Links to my createwithalena accounts on Instagram and YouTube, and to my TikTok and LinkedIn profiles, take you to those platforms, whose own privacy policies apply.

Sharing

If you ask to be matched with other designers, I share the project details you submitted with the three or four designers I introduce you to. Otherwise I only disclose information where required by law.

Retention and your rights

I keep correspondence only as long as needed to handle your enquiry and any resulting work, and course buyers’ access records as long as they’re needed to give you access and keep track of refunds. You can ask to see, correct or delete the personal information I hold about you by emailing alena@asongstudio.com.

Changes

If this policy changes, the updated version will be posted on this page with a new date.